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Please note you are responsible for the cost of return of unwanted goods cancelled within the 14-day period from the delivery date and returned to us within the 14-day period allowed for returns.

The product(s) must be packed carefully in the same box and packaging they arrived in and returned at your expense. We would recommend that you use a signed-for or tracked service.

Please return your products to the following address:  Glass By Tina,  Oak Cottage, Bradley, Alresford, Hampshire, SO24 9RY.

Damaged goods:
In the unlikely event of your order arriving damaged or broken, please report this to us within 24 hours, by telephone or by email.  Please supply an image of the damaged goods so that we can decide whether the goods should be returned or simply replaced.

Some items may contain small bubbles and slight surface detailing that occurs as part of the glass making and firing process. These are not considered to be faults.  Faults are cracks and chips in the glass.  We will refund reasonable return delivery costs of goods found to be damaged, faulty or not as ordered. Reasonable costs are considered to be Royal Mail signed-for postage or tracked courier delivery.

Questions or Contact:

Please contact Tina Easton on